Appearance Guidelines

back
home
submission info
discussion

[note: this pamphlet is from a Bay employee, and outlines what is expected of them in terms of appearance. if you have propaganda from your work place, please send it to us so we can print it here!]


pamphlet cover Introduction

The Bay has a long tradition of being Canada's premier Fashion Department Store. This image is presented through our advertising, in-store marketing and, importantly, the appearance and dress of our associates both selling and non-selling.

Our continued success will be based on our ability to take care of our customers by providing exemplary customer service. This includes serving our customers in a professional and presentable manner which reflects the image we are trying to convey to individuals shopping in our stores.

We encourage each associate to wear clothes that can be found in our stores and reflect the character of his/her department. As part of this belief, The Bay offers each of its associates the best merchandising discount of any retailer in Canada.

This brochure is intended to provide you with information regarding The Bay's standards on its associates' dress and grooming. These are intended as general guidelines which provide each associate with the flexibility to select a wardrobe which reflects his/her own individual tastes. However, individual discretion comes with responsibility and we encourage each of you to follow the guidelines and respect the intent of the information provided. Remember, our number one priority is our customer and their perception of our appearance is the ultimate deciding factor of what is appropriate.

If you have any questions pertaining to the following information, please do not hesitate to contact your Human Resource Manager.

Name Badges

We are a first-name organization in our stores. The name badge issued to our associates is an integral part of the Appearance Program. Name badges are to be worn by all employees who are working in the Store, including sales support areas. The name badge should be worn at chest level, on the outermost layer of clothing, to make for easy visibility to customers. Please make sure that your name badge is professional in appearance. Old or worn badges may be replaced through you Human Resources Department.

Associates may wear silver or gold badges earned through customer commendations as well as Ten Year Service Pins.

All special event ribbons and decorations approved and issued by store management are not to obstruct or replace the official name badge.

Guidelines For Non-selling Associates

Non-selling associates must wear the approved company name badge at all times. They may wear more casual clothing, or a uniform, however the guidelines that regular associates follow, must also be followed by non-selling associates.

Guidelines for Sales Associates

Female Associates

An associate should look the character of the department she is working in so as to demonstrate to our customers the fashionability of the different areas within our stores. Therefore the company encourages its associates dress to be geared towards the department in which the individual is working in.

- For example, an associate working in ladies or men's juniors should wear clothing that could be found in the Jeunesse department.

What is Acceptable

  • suits, blazers
  • dresses
  • skirts, culottes or skorts
  • tailored pants, casual pants, chinos
  • blouses, shirts, dressy denim shirts
  • fine gauge knit sweaters
  • turtleneck, mock neck or polo shirt
  • hosiery (at all times)
  • dress shoes, loafers, dressy casual boots
Restrictions
  • micro-mini skirts are not permitted
  • stirrup styles, jump-suits, evening wear, halters, tube tops, tanks tops, or any garment which is sleeveless, strapless, backless, or low cut are not permitted
  • fabrics should be those traditionally acceptable for business: corduroy, denim, or sheers are not permitted
  • bare legs are not permitted
  • t-shirts with logo's are not permitted
Aesthetics

Cosmetics should be worn in a neat. professional way. There should be no extremes in colours or application.

Fingernails should be kept clean and presentable.

Male Associates

An associate should look the character of the department he is working in so as to demonstrate to our customers the fashionability of the different areas within our stores. Therefore the company encourages its associates dress to be geared towards the department in which the individual is working in.

- For example, an associate working in ladies or men's juniors should wear clothing that could be found in the 317 department.

NOTE: Suits/jacket and tie must be worn by all associates working in the Men's Suits department.

What is Acceptable

  • suits
  • sport jacket or blazers
  • vests
  • casual pants, chinos, tailored pants
  • dress shirt & tie (tie is optional) - except in the men's suit department
  • banded collar shirts
  • sport shirts in fine fabrics
  • fine-gauge/mid-weight sweaters
  • socks to be worn at all times
  • dress shoes, loafers, dressy casual boots
Restrictions
  • fabrics should be those traditionally acceptable for business; corduroy or denim are not permitted
  • shoes without socks are not permitted, hosiery must be worn at all times
  • t-shirts with logo's are not permitted
  • golf shirts
Aesthetics

Moustaches, beards, and sideburns are acceptable provided that they are kept clean, short, and neatly trimmed.

Fingernails should be kept clean and presentable.

Hair Styling

Hair should be kept clean, neatly combed and styled. Extreme uneven or irregular styles are unacceptable. Appropriate hair confinement should be used in food-service areas where required by law.

Hair colour should be natural looking, it should be well maintained and not include extremes in dying, bleaching, or colouring.

Fragrances and Deodorant

Daily contact with customers and fellow associates requires the use of an anti-perspirant or deodorant. For the same reason, the use of strong, heavy scents and fragrances is discouraged.

Licensed Areas

All employees of licensed areas arc required to wear the appropriate dress for their division, and must wear name badge in accordance with Company policy. Licensed areas need to uphold The Bay image and promote the fashionability that our Company stands for.

Food Service

Due to the variety of types of restaurant operations in our company, the uniform program for the restaurants is held independently from the store program. Details are available in the Food Service Operations Manual.

ANY QUESTIONS OR CONCERNS REGARDING THE DRESS CODE SHOULD BE FORWARDED TO YOUR HUMAN RESOURCE MANAGER.



back